Digital Transformation

Our future is being shaped by high-speed broadband and a global digital economy, in which all Victorians expect unprecedented access to our services anywhere, any time and on any device.

To make this hi-tech future a reality, in 2015-16 we embarked on implementing the start of a digital strategy that will guide us in capitalising on our increasing ICT infrastructure to engage more customers in meaningful ways.

Our strategy focuses on five key areas:

  • A strong customer focus
  • Modernising our processes
  • Building digital services
  • Efficiency and accuracy
  • Ease of use

By focusing on these areas, we aim to streamline more customer processes, and continue to migrate services to digital channels, in addition to building further high-quality digital services.

With further investment in digital solutions, Victorians can expect substantial changes to how they do business with us over the next few years.