WELCOME

Welcome to the 2015-16 Annual Review of the State Revenue Office of Victoria.

This document provides key information about our activities, strategies and business performance to offer a comprehensive overview of our administration for the year. The content is arranged in six sections.

ABOUT US

Describes our core functions, strategic goals and performance expectations

CUSTOMERS

Outlines the assistance we endeavour to deliver to our customers

EFFICIENCES

Identifies the critical efficiencies we made during 2015-16 to meet our challenges

ACHIEVEMENTS

Highlights our main achievements for the year

RESULTS

Tracks our progress and summarises performance against our strategic objectives

APPENDICES

Provides additional information and data to supplement this Annual Review

 

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A typical day at the SRO
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11,958 transactions completed
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$43,013,699 in revenue collected
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$47,068 of Unclaimed Money reunited with owners
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867 Land Tax assessments issued
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735 phone calls answered
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29 investigations conducted
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56,986 webpage views
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645 documents processed online
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3 private rulings issued
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4 objections/exemptions determined
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35 grants paid to first home buyers