OUR FOCUS

The expectations of our customers are continually changing. To keep pace with their needs, each year we focus on finding critical efficiencies that transform the way we deliver revenue services.

Adopting a strategic and agile approach to our work that is tailored to our customers ensures that we are in a strong position to meet the challenges of the future.

 

 

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Website page views
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2015-16 - 30,776,825. 2014-15 - 16,917,854. 2013-14 - 15,560,787.
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2012-13 - 13,631,579. 2011-12 - 10,026,704. 2010-11 - 7,722,257.
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268,529 phone calls received for 2015-16
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221,570 (82.51%) of phone calls answered within target. KPI target of 80% answered within 300 seconds