Our future is being shaped by high-speed broadband and a global digital economy, in which all Victorians expect unprecedented access to our services anywhere, any time and on any device.
To make this hi-tech future a reality, in 2015-16 we embarked on implementing the start of a digital strategy that will guide us in capitalising on our increasing ICT infrastructure to engage more customers in meaningful ways.
Our strategy focuses on five key areas:
- A strong customer focus
- Modernising our processes
- Building digital services
- Efficiency and accuracy
- Ease of use
By focusing on these areas, we aim to streamline more customer processes, and continue to migrate services to digital channels, in addition to building further high-quality digital services.
With further investment in digital solutions, Victorians can expect substantial changes to how they do business with us over the next few years.